The Case Against Donating to Goodwill

Chris Janota, Garage Sale Rover

After observing the donation landscape around me I find it’s becoming increasingly common to donate your stuff to thrift stores rather than hold your own garage sale.  Rather than taking up a Saturday and dealing with city regulations on garage sales, it’s convenient to just load up your unwanted stuff in the car and run it over to the new local Goodwill store in town.

It’s easy to donate to Goodwill stores.  Their drop off locations are conveniently located.  You receive a tax donation receipt  when you make your donation.  Federal law permits Goodwill donors to claim tax deductions for many financial contributions and for donated clothing and household items in good, used condition or better.

You can feel good that your donation to Goodwill is helping a worthy cause. Or should you?  What does your donation support? 

I wonder if people would donate as much to Goodwill if it was understood donations were not being sold to benefit the local community.  The last ten years the prices are being set to maximize profits and no longer to benefit people  the local community.  If fact, Goodwill now sells two thirds of its books, movies and music online. Precious Moments Figurines, for example, were selling for $16 on  About 50% of donated clothing is shredded for filler material or sold over seas commonly in Africa.

Prices are optimized to yield the highest price possible but where is the money going?  Goodwill’s Easter Seals program that fosters job preparation and skills training.  But the last 10 years 85 to 95% of the profit have been funneled into new store openings and their online and mobile presence.  Goodwill is a business. It has been opening new stores at a rate any for-profit business would envy.   Its corporate salaries are cushy.  In 1999 then Goodwill CEO David M. Cooney made $209,153: not bad. This, however, was about the time that Goodwill began implementing its growth plan. It was at this time that George W. Kessinger took over as CEO of Goodwill Industries International, in 2001, after 24 years as Orange County Goodwill president.  As CEO he now earns over 1 million per year.

Should Goodwill’s tax status be any different from any rapidly growing for profit retailer?  Why couldn’t Target accept free donations and get tax exempt status if they agreed to reinvest their shareholder dividend back into more stores?  Target has been giving back to charity about 2% of profits for years.  Any company operating at a loss surely would be agreeable to those terms as well.

The tax status that Goodwill receives is no different from the Salvation Army, St Vincent de Paul or any other mega non-profit thrift store.  But their rate of growth and pricing strategy is what makes them stand out from the pack.  I do not make any claim that Goodwill’s tax status is being abused in any way but they truth lies in the corporate fat, the cushy overhead and perks and operational inefficiencies that are fostered in any government entity without accountability.  I just argue for transparency and a public openness what donations are feeding into.  The irony lies in their name, “Goodwill.”  If they live by that name and use the tax exempt status we have given them to societies benefit perhaps they can help develop widespread adoption of reuse which puts less strain on the earth’s ability to provide scarce resources for manufacturing.

Chris Janota is the developer of Garage Sale Rover, a free mobile app for finding garage sales and estate sales available on the iPhone App Store and Google Play.


39 thoughts on “The Case Against Donating to Goodwill

  1. I shop at GW a couple times a month and someone is always complaining about high prices. Especially in housewares and glassware items. Some of the nick nacks will have their original price on the bottom and the price is the same or higher. I also go to other Goodwills and have noticed their prices range great but mostly are very high. Just stating what I have observed. I believe they do a good thing for the community in hiring people and giving them jobs. I like many of their workers and they are hard working workers. Most of thheir employees are great workers. I just feel and I am sure other customers feel the same that many of the items are overpriced.

  2. In my area we have several options – Savers, Deseret Industries and recently we got a goodwill. We also have goodwill, Assistance League and Aids Foundation. I am not impressed with Savers, Deseret Industries or Goodwill however they have the best selection. The prices at Savers I think are the highest out of the three. In utah they benefit Big Brothers Big Sisters. I highly recommend if you are going to donate go out of your way to find an organization where the staff is all volunteer and your donations are NEEDED locally not being tossed or exported. Assistance Leagues, Aids Foundations and other Small local church shops are usually good options where your donation will be APPRECIATED!

  3. I just went into goodwill, they were trying to sell a DONATED painting for $400… that might make sense in a pawn or consignment store. In the late 90s I found a faux fur jacket for $80, I was able to barter the cashier down to $1, but now nothing can be done to adjust a price to something reasonable. Something is terribly awry when a company can get away with selling items received as gifts for ludicrous prices. (Furniture coasters on sale for $3.99 when the original barcode has a suggested retail of $1.99)

  4. Pingback: Donate Carefully Before You Donate | Garage Sale Rover

  5. Wow, had no idea goodwill has gone corporate. Thank you so much for this insight. Will stop both donating and buying there. Thanks again, you sound like a smart and socially responsible person. I’m going to miss your garage sale app.


    “Goodwill: Goodwill Industries International is not a business that takes in donated items and resells them for a profit. It is a not-for-profit organization that provides job training, employment placement services and other community-based programs for people who have disabilities, lack education or job experience, or face employment challenges. Goodwill raises money for their programs through a chain of thrift stores which also operate as non-profits.

    The CEO of Goodwill Industries International is not Mark Curran, nor does he make $2.3 million a year. The current President and CEO of Goodwill is Jim Gibbons, who in 2011 received a total reported compensation of $725,000.

    • In 2005, Goodwill Industries of the Columbia Willamette (GICW), Goodwill’s Portland, Oregon branch, came under scrutiny due to executive compensation that the Oregon attorney general’s office concluded was “unreasonable.”The President of the Portland, Oregon branch – Michael Miller, received $838,508 in pay and benefits for fiscal year 2004, which was reportedly out of line in comparison to other charity executives and placed him in the top one percent of American wage earners. After being confronted with the state’s findings, Miller agreed to a 24% reduction in pay, and GICW formed a new committee and policy for handling matters of employee compensation.[22][23]

      Here’s a rundown of the recent executive compensation packages for the three Florida-based Goodwill organizations that pay some employees less than minimum wage:
      $440,197- CEO of Goodwill Industries-Suncoast, Inc.
      $316,685- CEO of Goodwill Industries of South Florida, Inc.
      $393,001- CEO of Goodwill Industries of Central Florida, Inc.
      In California, these five Goodwill organizations exploit the special minimum wage exemption and pay executives top-dollar. A short sample of some executive compensation packages over the past few years:
      $282,295- CEO of Goodwill Industries of San Diego County
      $265,388- CEO of Goodwill Industries of Orange County
      $376,317- CEO of Goodwill Industries of Sacramento Valley & Northern Nevada
      $507,898- CEO of Goodwill of Southern California
      $344,754- CEO of Goodwill Industries of Santa Clara County/ Silicon Valley

      Don’t be confused by its charitable mission or nonprofit status. Goodwill Industries is a multi-billion dollar business. In 2012, the nonprofit generated $4.89 billion in total annual revenue. The bulk of the company’s revenue, $3.53 billion, came from sales at its 2,700 secondhand shops. The nonprofit, which has become synonymous with used-clothing donations, also received $87 million in government grants.

      In 2011, the highest-paid Goodwill executive in the country was Douglas Barr, then-CEO of Goodwill of Southern California. Barr, who retired in July 2012, received a total compensation package worth $1,188,733, including a base salary of $350,200, bonuses worth $87,550, retirement benefits of $71,050, and $637,864 in other reportable compensation.

      “Doug is a leader among Goodwill chief executive officers and inspires others with his commitment to the Goodwill mission,” said Jim Gibbons, president and CEO of Goodwill Industries International in a press release that announced Barr as the recipient of the 2011 Kenneth K. King Award for Management Excellence, the highest honor for a Goodwill executive.

    • The Goodwill store I worked for admits to being a for profit store that raises money for Easter Seals. They do not employ disabled people any more. They recently terminated me for my disability and I’ve seen them do it to other employees at the store I worked at as well. They admit that the want their store to look more like Target than a thrift store.

  7. I work for goodwill, and it sickens me to see people saying they wont donate to us. You have NO CLUE what we do for people and your ‘internet research” is not accurate. If you go into Target, you are NOT going to find a employee with Autism who can barley communicate putting clothes out on the sales floor. Never mind what the CEO makes, if everyone had this attitude of “im not donating to goodwill because someone who works there makes ‘too’ much money, or i’m not shopping at goodwill because they charge 5 dollars for a tee shirt’ you are going to be effecting thousands of hard working people who cant find a job at a store like Target or Walmart. And when you find a item with a goodwill price higher then the original is probably because a Special Needs employee priced it and it got over looked by the person putting it out. It happens at my store and its always an accident that can be resolved if you respectfully ask the manager on duty. Besides the fact that they hire in mentally disabled people, they offer tons of FREE services to people who NEED it. Just because you read something online saying they don’t, doesn’t make it true. I know for a COLD HARD FACT that they do. They do tons of other great things for people, but i wont get into all of it, because i will be here all night. You don’t have to believe me, but I think you should get yourself a job a Goodwill and see for yourself before you post something false on the internet like this.

    • Aside from providing jobs, what kind of “free services” and to “what people” are these provided? I lived in a town where there is a Goodwill and never heard about any services or events coming from them.

      I am trying to find information, not attacking you.

      • Currently work at a Goodwill. The one I work at provides job training and education courses, including adult basic education (which teaches ESL, computer skills, digital literacy, GED preparation, citizenship preparation, etc). There’s also retail and customer service training (and contrary to popular belief, we don’t train people to work for us. Yes, we do hire people from our programs to work in our stores, but we have a long list of other employers as well, such as Safeway and Walgreens.). We offer career pathways guidance to help people navigate the college admission process, as well as career advice and help with job searching/resume writing. That doesn’t even touch the youth programs some Goodwill’s offer.

        I recommend doing a bit of research on your own to see what services your local Goodwill provides. 🙂

    • Your point is taken about comparing gw to target. I was trying to point out that GW has a special non-profit tax status which affords them the ability to reinvest in charitable services and plow back more money into growing their empire. I do recognize the charitable services they support but it comes at tax payer expense.
      I prefer to donate to the Salvation Army.

    • Goodwill Industries International has been criticized by some for using a provision of federal labor law to pay workers with disabilities less than the federal minimum wage. Under Section 14(c) of the Fair Labor Standards Act of 1938, organizations can obtain a “special wage certificate” to pay workers with disabilities a commensurate wage based on performance evaluations.[24] 7,300 of Goodwill’s 105,000 employees are paid under the special wage certificate program.[25] The National Federation of the Blind considers it “unfair, discriminatory, and immoral.”[26] Other disability rights advocates have defended Goodwill’s use of the special wage certificate to employ workers with disabilities. Terry Farmer, CEO of ACCSES, a trade group that calls itself the “voice of disability service providers,” said scrapping the provision could “force [disabled workers] to stay at home,” enter rehabilitation, “or otherwise engage in unproductive and unsatisfactory activities.” [27] Goodwill believes that the policy is “a tool to create employment for people with disabilities” who would not otherwise be employed.[28] Goodwill notes that “Eliminating it would remove an important tool for employers and an employment option available to people with severe disabilities and their families. Without the law, many people with disabilities could lose their jobs.” [29] Goodwill has urged Congress to “support legislation that would strengthen the FLSA and increase its enforcement,” and to “preserve opportunities for people with disabilities who would otherwise lose the chance to realize the many tangible and intangible benefits of work.” [30] A 2013 FLSA fact sheet from Goodwill states that “Without FLSA Section 14(c), many more people with severe disabilities would experience difficulty in participating in the workforce. These jobs provide individuals with paychecks that they would be unlikely to receive otherwise, as well as ongoing services and support, job security, and the opportunity for career advancement.” [31]

      A 2013 article on reported that Goodwill’s tax returns showed that more than 100 Goodwills pay less than minimum wage, while simultaneously paying more than $53.7 million in total compensation to top executives.[32] The former CEO of the Goodwill of Southern California was the highest paid Goodwill executive in the country. He received more than $1.1 million in total compensation. “In 2011, the Columbia Willamette Goodwill, one of the largest in the country, says it paid $922,444 in commensurate wages to approximately 250 people with developmental disabilities. These employees worked 159,584 hours for an average hourly wage of $5.78. The lowest paid worker received just $1.40 per hour.”[32]

    • I agree!! I have always donated to Goodwill and will continue! I support you and all you do. I have even shopped there and it’s very reasonably priced. The staff are always friendly and helpful and really seem to enjoy their job. I recommend Goodwill opportunities to people all the time; especially teenagers going through challenges and they need work experience and on the job training. You do a lot of positive things for the community and need to be supported and appreciated!

    • Maybe the store you work at employs the disabled, but not the one I worked for. There are no people with autism or any other serious disabilities working there. They fired me recently for my disability. They have done it to others as well.

    • Ok, but if a special needs person priced it incorrectly – why do the managers state that the “corporate office’ told them that once something is priced it cannot be changed? Either it was no accident and instead its a predatory pricing technique or they need to be more pragmatic about admitting and correcting mistakes The fact is, I have pointed out MULTIPLE insane mis-priced items (a dollar general trash bag box, labeled 2.00 NEW, GW trying to get $4 for it already half used, for example) and the managers stand by the prices. So, your explanation does not add up here.

      By predatory pricing, I mean… I feel it preys on the lower-literacy folks who cannot read or do price comparisions. People who were raised to believe that “thrift store” meant good prices and who blindly trust items they buy there are a good deal. In many cases, the people they target with predatory prices are the very kind of people they purport to help. How do I know this is happening, because when someone pulls out their phone and begins scanning the price to see where they can get things cheaper – many have been told to leave!! They don’t want their dirty pricing secrets exposed.

      • I have to agree. I used to feel good donating to goodwill, thinking someone who couldn’t afford full price would benefit. However when I go into goodwill things are retail price or more. I didn’t donate it so you could charge full price or more. I understand you need a profit, but when i give it to u free i don’t think you need to charge full price for it. I donated it so someone who has less can afford more, but that doesn’t happen there. Their items cost more then they do to buy new or the same which is not helping anyone.

  8. What about the recent news story how Goodwill is paying disabled staff as low as 22cents per HOUR? this is what has upset me most and why I am considering no longer donating to Goodwill. If they are trying to help those in need, why allow this? Regardless of it being legal…. as the fair labor standards act is so completely out of date and just plain wrong.

  9. Glad to see others are beginning to see the decay that we triumph these days as charitable organizations. Yes Goodwill has programs in place to help the disabled and faculty challenged; I have actually been to one of their centers in ft worth, TX. I aplauded their initiative to give employment opportunities to our fellow friends who are cognitively challenged until I had the chance to speak to one of the managers of the retail store they run at the same facility. It’s big business baby. From my understanding, they used to help the local communities by auctioning or wholesaling bulk clothing, accessories and toys to members of the communities to open little shops, engage in flea markets etc to support growth for the locals etc. Well I was told Goodwill no longer does that, they have secured a lucrative contract with a particular company that basically owns the rights to all their donated goods, especially clothing they are not shipping to any of their respective stores. That takes all of the small dealers trying to mske a living out. I am all for advancement but if we foster the culture of letting only the giant corporations or individuals with means have access to cost value acquisitions, the behold lots of people owe walm and other giant takeover conglomerates groveling apologies. My personal, and I repeat….personal opinion and take on donating is to see it go further than just helping an individual but bettering a community as a whole. If a couple of big fish types start avoiding to pay market value to cut in on the spoils for those who are trying to pick themselves up and rely on the generosity and inherent affordability of a market source to improve their station in life are being promoted by companies using the guise of .org to profit and help out their fat pocket compatriots, I believe something needs to be done. It might seem a small issue but when things that seem minute are left untended, well, it’s only safe to say the giant ball of corrupt practices we now complain about could have been gutted out from the get go.
    There are tons of these pretentious capitalizing non-profit organizations out there we support by sending our donations. Another example is the so called children’s charity Arms of Hope. They operate a couple of stores around with donation boxes all over the place. Last I heard, just 8% of the profits actually goes to the charity. Now that’s an eye opener if ever there was one. So , in essence about as much as they charge you for taxes when you shop there. What supreme cloakery indeed. Another with a franchised model for their shops, Charity clothing pickup and the list goes on. Charity has exponentially become big business these days if you know what to put on billboards and pamplets stuck to doors or know how to tug on heartstrings with the appropriate pitiful pitch. I could go on and on but safe to say, heed caution as the writer of this blog decrees and research before deciding to donate if you believe in trully helping any cause close to your heart. A word to the wise……

  10. NO MONEY BACK. Goodwill, the thrift junk secondhand store who gets everything for free has sunk to the lowest level, AFTER A PURCHASE THEY WILL NOT REFUND! You will be offered a gift card for the amount to spend in their store, oh how nice.

    In a store where you typically can’t tell what you bought until it comes home and you have a chance to check this is unacceptable. I had not been in one in a while, now I guarantee this is the last straw.

    Goodwill is a crooked big profit business which cloaks itself in being wonderful and humanitarian. Walmart is more humanitarian by leaps and bounds.

    • Your comment about no refund is not true. I work at a Goodwill in MN, and we have a seven day return policy at our store .. on clothing [if it doesn’t fit], on electrical items [if they don’t work]. Our store has specific tags and we require those tags to be attached to the item, along with the receipt and we will refund your dollars in that seven day window. I can’t speak for the store near you but that is not how we do business in MN.

  11. Rover, I think you should watch Dan Pallotta’s TED talk on charity. I know this was written several years ago and your views may have changed since then. I just think it might have some bearing on your perspective.

  12. Yeah I’m being made to volunteer at a location in order to keep my SNAP benefits. I noticed when I was helping one day they had quite a few Coach brand bags which are not cheap even 2nd hand. I pointed out to the manager that I was working with that was funny seeing that many. Her reply was “Yeah when we get those in we place them online auctions instead of the floor cause they are worth so much.

    • You’re being made to volunteer to keep your SNAP benefits? Uh…You should want to volunteer to EARN your SNAP benefits, dirtbag. And no $hit, Sherlock, Coach isn’t cheap. How do you know the price anyway? Using the taxpayers money to buy a new purse?

  13. goodwill to use our disabled and get the non profit status they are to employ 85% are to be severly disabled that means can not get jobs elsewhere , they are to retrain ALL who are serverly disabled they do not i know my autistic / touretts young adult was placed in a room to work alone over 80% of the time because his tics and noises were a disruption , when i complained they said it was to transition him into the work field ( , they also get funding from 3 sources federal dollars ,,school dollars ( he has an iep was placed at goodwill for transitioning from school to a job , work or furthering education,,,, all they did was show him how to code books , load books and haul books no transitioning services oh and the third they get reimbursed from medicad and medicare for services they DO NOT . Have advancement for the disabled if they advance they loose the serverly disabled status , they DO NOT get holiday pay , insurance , advancement, retraining if goodwill does this they loose funding for that person if enough of them advance then goodwill looses funding because THEIR EMPLOYEES NO LONGER NEED RETRAINING from what services my young adult received i would say about 10 cents on the dollar goes twords helping ANY disabled get ahead they KEEP THEM DOWN if they really helped them UP they would loose funding you are complaining about high prices ? stop donating to them but on the downside treating the disabled like slaves ( works for no chance of advancement )keeping them DOWN where they belong is just goodwill making a profit ( oops they have non profit status i forget) off the backs of people who can not help it they are disabled and now they (goodwill ) are using our kids from school for same thing ( program called yes program is for children with ieps still in school they also have a program called youth in need it is for offenders and drop outs ( goodwill gets reimbursed for all of this and for TRAINING our children to be a productive adult , yet only the youth offenders receive any help ,while autistic and other ieps children are shown 1 skill and put to work ,my son was to be getting computer experience ,, they ended that program 2 weeks into it , ( for him ) other offenders are still using computers , they were to work on his social skills and help him learn how to find a job on his own ( that consisted of giving him the want ads and saying see anything you like in there i will fill out app for you ??? ) they taught him nothing and yes i tried working with them tried for 2 and 1/2 years then my son developed carpel tunnel ( due to the repetive motions of SAME repetive motion from 2 to 6 hours a day boy they got rid of him quicker then you can say fired oh they didnt fire him outright they said program ended ………. hm he is still in school and on an iep AND under 24 years of age but program ended …..for him so dont tell me goodwill is for the people they are a flat out scam fat boys making a killing off the backs of our disabled you know if they stopped working with disabled ( loss of status ) dont you think VOCATIONAL REHAB would step in and help said disabled find a REAL job that they would get basic insurance and advancement and holiday pay ? well they do and not off the backs of our disabled they truely help the disabled get off aid and make something of their lives and guess what they do not get paid from 3 diffrent sources and they not only help with job skills etc they will fund them if need be or point them in right direction for funding for school ,,,,,,,, does goodwill do that ? NO .but you go ahead and keep reading the praises from goodwill supporters ( i wished you could see who is really submitting these rave reviews because i can almost 100% guarentee it is GOODWILL making those claims but then again im just a parent of a child /young adult who was used and tossed aside by the famous GOODWILL .HEY you ever notice they take the praise for those goodwill mitten and shoe parties or thanksgiving dinner YET leave out how all materials were DONATED only thing goodwill gives to it now is their name and building EVER think on that ?REMEMBER some 20 years ago if your child needed shoes he got shoes candy and mittens and hats AND if your family was in need of new shoes they too got them now it is run like an assembly line your kid gets a ticket they stand in line and receive shoes mittens and candy cane and passed out to parent AND they say they are helping ? really ? where? goodwill camp? you ever look into where the funding came from ? sure as heck not all from goodwill BUT all proceeds will go back into GOODWILL while the place falls down around their heads because NO funding to do repairs just how long till it shuts down ? oops not till they get their money out of it or till a parent complains loud enough for just how bad it is there but hey again i am just a parent … you keep donating and keep supporting their use of the disabled this parent will not to support them is to support abuse and neglect of the disabled and lies all for a buck …….

  14. amanda i know all too well about goodwill industries i made $1.00/hour the way treat the disabled/non disabled i was not intellectually or developmentally disabled my former vocational rehabilitation counselor judy lockhart wanted me to work at industrial sevices of guilford the sheltered worked i did not want to worked there over a year later i was referred to goodwill industries worked 34 days after that i quit my total pay $335.10 for 34 says of cheap labor don’t for goodwill industries they own a sheltered workshop i meant a sheltered sweatshop

  15. to any one have you shopped at goodwill’s thrift stores the prices are 2 to 5 times higher than walmart or any other store like target to use the disabled / non disabled in a sheltered workshop is wrong and paying pennies per hour tell goodwill industries you will not donate clothing or any thing don’t make a monetary donation to them at all they are a for profit charity

  16. They act like having employees is like running a charity service. I’ve seen them sell their used crap for so much I went and bought it at macys because it was cheaper. Giving to them doesn’t help the poor. It’s not a charity it’s a business that’s scamming people.

  17. I will never donate to goodwill, I know a friend that makes lots of money at good will and is part of the admin, she admits to me that goodwill stores are now corporate money making company for themselfs.

  18. Thank you, thank you, thank you!!! for writing this article!!! It sooo obvious that something fishy is going on within Goodwill Industries! When they opened their Boutique stores, all the prices
    we’re/ are outrageously high!! Especially for items they got donated for free!! It’s obvious to anyone paying attention that the corporate executives at Goodwill are only interested in filling their pockets with poor peoples money, hard earned money!! I don’t buy into their explanation that they’re putting people to work, bc they’re closing stores that aren’t making a profit/ performing well! I wonder why they’re not making a profit!! Because their “customer base”can’t afford their prices!!! Now bc of the corporate executives’ greed, people are losing their jobs at Goodwill and of course the GW executives will put their spin on this situation to try to make themselves look good, but all you have to look at is their profits for the last several years.. that says it all!!!

  19. I have a long history with the local Goodwill stores in Frederick Md, having shopped there off and on since the 1970s. There has always been corruption. Way back, certain donations never made it out to the floor, say, if a manager liked a coat, etc. it was small stuff. Later, I observed known antiques dealers being ushered into the back room where they would get their choice of freshly donated furniture before it made it to the floor. In those days merchandise was of much better quality, as many items from Saks, L & T and our local DC stores Garfinkels, Woodies, there were from lesser quality shops. Now junk from Target and Kohls predominates and the prices are ridiculous. I wonder if the clothing is even washed, now, as on the rare occasions I visit, my hands feel filthy afterward. Given the growing number of clientele I’ve observed with obviously poor hygiene habits, I’d not be trying on any clothing.

    I only visit the local Goodwill (Middletown) a few times a year because it’s simply not worth it. When it first opened they had better merchandise and the prices were lower. A new regional manager started a while back- I happened to be there that day- and the prices doubled thereafter, and in some cases, as with housewares, tripled. The prices are set by ignorant folks who mark up ‘Chaps’ items as exorbitantly as fine Lauren labels. There’s a snowball’s chance you might find something decent, but not worth the effort.

    p.s. They have the gall to ask shoppers at the register of they care to round up their purchase to help Goodwill further their work. I respond by saying ” not when your CEO makes a million bucks.” Don’t donate to Goodwill or the Red Cross– they use the same kind of deception, and are both lucrative ventures for the top tier administrators. Re: when things changed, I trace it to when Fred Grandy, ‘Gopher’ from the show ‘The Love Boat’, later US Congressman, took the helm of Goodwill. Prices went up and they started accepting credit cards.

  20. don’t donate to goodwill, they have become a company operating only for profit not to provide employment for people or help the community by offering goods to the public at reasonable prices. In their stores, they only sell cheap, broken, rejected goods that people have donated, anything that has any kind of value is put in online auctions. In the old days, you could get your money’s worth. The goodwill stores were created to create jobs, offer items to lower income people so they could afford items that they couldn’t buy at retail prices. When someone donates any free items, goodwill workers sort thru them & only put cheap, worthless items on the floor, nothing of true value hits the racks, the hunting for a bargain is gone, if you are looking for junk, go there, otherwise find another outlet to get something of value, goodwill stores will be non existent on day, they don’t create jobs in their stores, they just line the pockets of their executives. Why should people donate their goods so someone else can become richer, please donate your goods to a more reputiable oeganization.

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